IT Helpdesk Platform
A complete IT Service Desk platform for organisations — from request registration to rating, in one place.
MDFDesk is an internal IT support system. Employees register an issue in under a minute, follow its status in real time and talk to the IT specialist directly. It is deployed and used daily at the Municipal Development Fund of Georgia.
Every request lives in one place — numbered, with history and an owner.
Employees see the stages and get notified.
SLA per priority, counted in business hours.
Hardware purchases and access requests go through approval automatically.
Audit log, sign-in log, ratings and statistics.
Users sign in with their organisation Google account (SSO) — no passwords are stored. The role decides what each user sees.
Register requests, follow status, chat with IT, rate
Manager — approve or reject, dedicated “To approve” tab
Dashboard, SLA, analytics, Active Directory, mailbox
Roles, critical settings, protected actions
The interface needs no training: sending a request takes 3–4 fields, and common issues are picked with one click.
Every request has its own page: stages, details and a live chat with the IT specialist.
The administrator decides which request types need consent. Approvers are asked in order, by e-mail and in a dedicated “To approve” tab.
One screen with everything that needs attention right now. The list refreshes on its own and plays a sound on new requests.
IT sees the computer name, IP address, one-click AnyDesk, checklist, collaborators and the full change history.
Management sees how the IT team performs — over 7, 30 and 90 days.
For a wall screen or projector: new tickets and locked accounts in real time.
IT creates, edits, disables and unlocks accounts and resets passwords right from the portal. Privileged accounts are protected.
The organisation runs the system without a developer — every change applies instantly.
Name, logo, colours, login video background
Categories, types, priorities, statuses — drag & drop
Targets per priority, out-of-hours message
Interface texts with search, terms, FAQ
SMTP, HTML templates with live preview
LDAPS connection, test, lockout alerts
Site-wide banner with type and expiry
JSON export/import, deletion only with a one-time code
Every page is built for the phone, and the system installs on the home screen like an app. Pull to refresh; swipe a card left to “Take” it.
Drag the slider to see the same dashboard in both themes.
Google OAuth 2.0 (SSO), corporate domain only; server-side sessions
Idle and absolute timeouts, automatic sign-out
Protection on every form, AJAX call, history and chat
Files open only after an access check
Employees see only their own requests
Every important action logged with IP and computer name
Nightly automatic copies, shipped off-site to Google Drive
84 automated tests
Python 3 · Flask · Gunicorn
PostgreSQL
Bootstrap 5 · own design system · Chart.js
Polling with version counters — no WebSocket server
Google OAuth · Gmail API · People API · LDAPS · SMTP
Linux · Nginx (HTTPS) · systemd · nightly backup
Responsive UI · PWA (service worker, offline)
Workstation name and IP reported automatically
MDFDesk is built as a white-label product — we can fit it to your organisation: logo, colours, categories, SLA and integrations. All data in the screenshots is fictitious.