1. General Provisions
These Terms & Conditions (the “Terms”) constitute a legally binding agreement between you (the “User”) and LLC “Samu Georgia” — brand “Appy.ge” (the “Company”, “we”). By registering on the website, placing an order, or using our services, you confirm that you have read, understood, and fully agree to these Terms. If you do not agree, please refrain from using the services.
2. Definitions
- Company — LLC “Samu Georgia” (brand “Appy.ge”), providing digital and IT services.
- User — any natural or legal person who uses the services.
- Service — any service offered by the Company (see Section 3).
- Account — the User's personal space created upon registration.
- Invoice — an electronic document reflecting the amount payable.
3. Description of Services
The Company offers the following services:
- digitalization of business processes;
- design, development, and launch of websites;
- creation of custom web platforms and applications;
- full IT support;
- resale of software licences and cloud services (Microsoft 365, Windows, Office, Azure and more), and setup and migration of Google Workspace and Microsoft 365;
- system administration and infrastructure management.
The Company does not sell domains or hosting; however, to deploy the User's product it may use the services of local or international cloud providers. The specific scope, timeline, and cost of a service are defined individually.
4. Registration and Account
To make full use of the services, an account and completed profile/billing information are required. The User must provide accurate, complete, and up-to-date data, keep their password confidential, and immediately notify us of any unauthorized use of the account. The User is fully responsible for any activity carried out through their account.
5. Ordering, Pricing and Payment
The User selects the desired service, after which the system generates an invoice for the stated amount. Prices are stated in the national currency (₾) and include taxes required by law. The invoice must be paid within the specified period. In case of non-payment, the Company may suspend or terminate the service. Refunds are made only in cases provided by Georgian law and by agreement of the parties. Additional, specific rules apply to recurring (subscription-type) services — see Section 6.
6. Recurring Services, Automatic Invoicing and Subscription Management
For monthly or yearly (subscription-type) services, the system automatically generates an invoice for the upcoming period in advance of the due date (typically 7 days before), so the User has sufficient time to pay. The User receives a corresponding reminder email, sent to the email address on the account, both when the invoice is created and again 3 days before the due date.
If an invoice is not paid by its due date, the Company may temporarily suspend delivery of/access to the relevant service — the User is sent a separate notification about this. Once the overdue invoice is paid in full, the service is restored within a reasonable time.
The User may, at any time, turn the “auto-renewal” setting for a given subscription-type service on or off from their personal dashboard (“My Services”). When turned off, the system will no longer generate new auto-invoices, send reminders, or suspend the service for non-payment — however, the obligation to pay any already-generated, unpaid invoice remains in effect. Turning off “auto-renewal” is treated as a notice of non-renewal for the following period, but does not affect the User's continued use of an already-paid, current period.
This functionality does not involve an automatic, unconfirmed charge to a card on file (silent recurring charge) — the User pays each invoice independently, through the existing payment channel.
7. Rights and Obligations of the Parties
7.1. User's rights
- receive the service in accordance with the agreed terms and quality;
- receive information about the progress of the service;
- use technical support;
- request the protection and management of their personal data in accordance with the law.
7.2. User's obligations
- pay for the service on time;
- not use the service for unlawful purposes or in violation of these Terms;
- not harm the website's operation or infringe the rights of third parties;
- provide accurate information and cooperate with the Company to deliver the service.
7.3. Company's rights
- require timely payment for the service;
- suspend or terminate the service in case of breach of these Terms or non-payment;
- update or improve the services and these Terms;
- decline cooperation if a request contradicts the law or the Company's interests.
7.4. Company's obligations
- provide the service professionally and within the agreed timeframe;
- protect the User's personal data in accordance with applicable law;
- timely inform the User of significant changes related to the service.
8. Intellectual Property
All materials on the website and in the delivered products — text, design, logo, code, and graphics — are the intellectual property of the Company or its partners and are protected by Georgian law. The transfer of rights to a product created within a specific project is governed by a separate agreement. Use of materials without the Company's written consent is prohibited.
9. Personal Data Protection
The Company processes the User's personal data in full compliance with the Law of Georgia “On Personal Data Protection”. Data is processed solely for the purposes of service delivery, billing, and purposes provided by law. The User has the right to request information about the processing of their data, as well as its correction, update, blocking, or deletion, in the manner established by law. Detailed information is available upon request via the contact email.
10. Confidentiality
The parties undertake to protect confidential information obtained within the cooperation and not to disclose it to third parties without the other party's consent or a statutory obligation.
11. Limitation of Liability
The Company is not liable for indirect, incidental, or consequential damages caused by a temporary service interruption, the actions of a third party (including a cloud provider), force majeure, or a breach of the Terms by the User. In any case, the Company's liability is limited to the amount paid for the relevant service.
12. Force Majeure
The parties are released from liability for failure to fulfill obligations if caused by circumstances of insuperable force (natural disaster, hostilities, epidemic, global power or internet outage, etc.) that could not reasonably be avoided.
13. Suspension and Termination
The Company may suspend or terminate the service in case of a material breach of these Terms, non-payment, or unlawful conduct. The User may stop using the service at any time; however, the cost of services already rendered shall be paid. The rules for automatic suspension of recurring services and for turning off auto-renewal are set out in Section 6.
14. Dispute Resolution and Governing Law
These Terms are governed by the law of Georgia. Any dispute shall be resolved through negotiation, and failing agreement — through the courts of Georgia, in the manner established by law.
15. Transaction Security Policy
All connections to the website are protected by TLS/HTTPS encryption. Payment card data (number, expiry date, CVV) is never submitted to and never stored on our servers — you enter it directly on the payment provider's page, which is certified to the PCI DSS standard.
Transactions are verified through the 3-D Secure mechanism (a one-time code sent by your bank). Where fraud is suspected, the Company reserves the right to hold or cancel a transaction and to contact the customer for additional confirmation.
The payment system enforces the following limits: single transaction — GEL 3,000; daily total — GEL 5,000; monthly total — GEL 10,000. Payments exceeding these limits will be declined; in that case please contact us and we will agree on an alternative payment method (for example, a bank transfer).
16. Payment Policy
Visa and Mastercard are accepted. Settlement is made in the national currency of Georgia, the Lari (GEL). All prices shown on the website include VAT.
When an order is placed, an invoice is generated; it is available in the customer's personal account and is also sent by email. The service is activated once payment has been confirmed. If an invoice remains unpaid, the Company is entitled to suspend the service after the due date stated on the invoice.
Refunds are issued to the same card used for the original payment. The grounds and time limits for refunds are set out in the Return Policy.
If the User is legally entitled to exemption from VAT, they can submit a request with the grounds from the invoice page. Once it is confirmed, VAT is deducted from the invoice amount and the User pays the amount without VAT. The request must be submitted before payment; a paid invoice is corrected with a credit note.
17. Legislative Compliance Policy
The Company operates in accordance with the legislation of Georgia, including the Law of Georgia on the Payment System and Payment Services, the Law of Georgia on Personal Data Protection, and the rules governing the protection of consumer rights.
Samu Georgia LLC (ID 402323240) is registered as a value added tax payer and issues invoices in the form prescribed by law.
Any dispute arising out of these Terms shall be resolved through negotiation and, failing agreement, through the courts of Georgia.
18. Software licences and manufacturer terms
The Company is an official partner of certain software manufacturers (including Microsoft) under the Cloud Solution Provider (CSP) programme and is authorised to resell their software licences and cloud services (the “Licence”). The Company buys the Licence from an authorised distributor and activates it on the User's organisation.
- Manufacturer terms. Use of a Licence is governed by the manufacturer's licence terms (e.g. the Microsoft Customer Agreement), which the User accepts by purchasing or activating the Licence. In case of conflict the manufacturer's terms prevail, and changes to them apply to the Licence automatically.
- Activation. A Licence is activated after the invoice is paid in full. If the manufacturer or distributor requests additional documents or verification, the activation period is extended accordingly.
- Perpetual licence (ESD). Cannot be cancelled and is not refunded once the key has been delivered or activated.
- Subscription. A subscription Licence (e.g. Microsoft 365) can be cancelled only within 24 hours of activation, subject to the distributor's confirmation. After that the subscription cannot be cancelled and the fee is not refunded, unless the manufacturer's rules provide otherwise. During the term the number of licences can be increased at any time, but reduced, or the subscription ended, only at the end of the current term.
- Consumption-based services (e.g. Azure). Billed by actual consumption; resources consumed are paid for in full and are not refunded.
- Price. The Licence price is stated in GEL, VAT included, and is fixed on the invoice. The price for the next term may change following changes in the manufacturer's prices or exchange rates; the User is informed in advance.
- Support and warranty. The manufacturer is responsible for updates to and the functioning of the software product. The Company provides setup and first-line support to the agreed extent and is not liable for interruptions of the manufacturer's service.
- Restrictions. The manufacturer may suspend or cancel a Licence for breach of its rules, export controls or sanctions. In that case the Company is not liable, and money is refunded only if and to the extent that the manufacturer refunds it.
- Google Workspace. The User pays the Google Workspace licence fee directly to Google under Google's terms; the Company's invoice covers only the Company's services (setup, migration, support).
19. Changes to the Terms
The Company reserves the right to update these Terms at any time. Changes take effect upon publication on the website. Continued use of the service constitutes acceptance of the updated Terms. Please review this page periodically.
20. Final Provisions
If any provision of these Terms is found invalid, this does not affect the validity of the remaining provisions. For any questions, contact us through the available channels.
If you have any questions, write to us — our team is ready to help.