1. General Provisions
"Appy.ge" is a provider of online services. All services are digital and are delivered electronically and remotely. There is no physical delivery (courier, post), as the subject of the service is not a tangible item.
2. Delivery Charge
No delivery charge is applied. Electronic delivery is fully included in the price of the service.
3. Delivery Time
- Standard services: performance begins within 1-3 working days of payment confirmation. The time for full performance is stated in the description of the specific service;
- Custom projects (website, platform, system): the timeframe is determined by the scope of the project and is recorded in the offer or the agreement. The timeframe is communicated to the client before the purchase;
- Support and administration: provided continuously throughout the agreed period.
4. Method of Delivery
The finished product, files or access credentials are provided to the client by email, through the personal dashboard, or via another digital channel agreed in advance.
5. Delivery of software licences
- Subscriptions (Microsoft 365 and others): the licence is activated on the User's organisation account (tenant), as a rule within 1–2 working days of the invoice being paid;
- Perpetual licences (ESD): the activation key or download link is sent by email or to the personal dashboard, as a rule within 1–2 working days;
- Azure: the service becomes available as soon as the subscription is activated and is billed monthly by consumption.
If the manufacturer or distributor requires verification of the User's organisation or additional documents, the delivery period is extended until they are provided.
6. Confirmation of Delivery
The fact of delivery is recorded in the company's system: the date and time of delivery, the client's identification data, a description of the work performed, and the notification sent to the client. These records constitute the documentation confirming transfer and acceptance.
If the client does not submit substantiated written objections within 5 working days of delivery, the service is deemed accepted.
7. Exceptions and Possible Delays
The delivery time is extended by the period for which performance was delayed for any of the following reasons:
- Late provision by the client of required materials, information, text, images, trademarks, access credentials or approvals;
- Waiting for the client to approve an intermediate milestone or provide feedback;
- Changes by the client to the scope or requirements of the project after it has started;
- Delay or interruption of a third-party service: domain registrar, hosting provider, payment system, application store, external API or state service;
- a request by the software manufacturer or distributor for verification of the organisation or for additional documents;
- Force majeure - circumstances beyond the control of the parties (natural disaster, war, state of emergency, large-scale internet or power outage, change of legislation).
In all other cases, the company will notify the client of any possible delay in good time and agree a new deadline.
8. Contact
For any questions regarding delivery, please contact us using the channels listed on the website.